Terms of Use

What Gympacer is

A scheduling and tracking tool for personal trainers and their students. It organises times, registrations, workouts, amounts agreed between trainer and student, and automatic messages. It is not a health service, it does not prescribe exercise, and it does not replace professional assessment.

Your account

You are responsible for what happens in your account and for keeping your password secret. An account belongs to one person; sharing it with another professional mixes up students who are not theirs.

Registering false information, or using the account to reach another person’s data, ends the access.

Your students’ data

By registering a student you state that you obtained their details legitimately and are authorised to use them to organise the training. You decide what to record, and you answer to them for it.

We process that data on your behalf, under the Privacy Policy, and we honour deletion requests made by you or directly by the registered person.

Plans and billing

Access may be free or by subscription, according to the chosen plan. Billing is processed by Stripe and renews automatically for the contracted period until cancelled.

Cancelling stops the renewal and keeps access until the end of the period already paid for. There is no pro-rata refund of a period in progress, except where the law requires one.

What a trainer charges their own student is an agreement between the two. Gympacer only records and calculates amounts; it does not intermediate, receive or guarantee that payment.

Acceptable use

Do not use the product to send unsolicited bulk messages, to collect data about people who are not your students, to attempt to reach other accounts, or for any unlawful purpose. Automatic messages exist to remind an existing client of a commitment they booked themselves.

Availability

We do what we can to keep the service up, without promising uninterrupted operation. Third-party integrations — Google, WhatsApp, e-mail and weather providers — can fail on their own side, and in those cases the product keeps working without that part.

Termination

You may close your account whenever you want. We may close yours for a breach of these terms, with notice by e-mail, except where the breach requires immediate action.

Limitation of liability

The product is an organisational tool. We are not liable for a missed class, a wrong booking, a message undelivered through a third-party failure, or indirect loss arising from use. Whatever the law does not allow to be limited is not limited.

Governing law

These terms are governed by Brazilian law. Questions and requests: systems@gympacer.com.